Privacy Policy - ChillDays

Data Subject Rights

Under the PDPL, you have the following rights regarding your data:

• Access: Request information about the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data under certain conditions.
• Restriction: Request limitation of data processing under specific circumstances.
• Objection: Object to data processing based on legitimate interests.
• Data Portability: Receive your data in a structured, commonly used format.
• Withdrawal of Consent: Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Updates and Policy Evolution

We are committed to evolving our practices, including this Privacy Policy, to reflect advancements in data protection laws, technological innovations, and our expanding services. Your understanding and engagement with our privacy practices are crucial. Thus, we encourage you to periodically review this policy. This isn’t just about staying informed; it’s about actively participating in the safeguarding of your privacy as our services evolve and grow.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technological advancements, or legal requirements. We may update this Privacy Policy to reflect changes in UAE laws or our data processing practices. We will notify you of significant changes through appropriate channels and obtain your consent where required.

Users may be notified of significant changes through in-app notifications, email updates, or updated postings. Continued use of ChillDays after such updates constitutes your acknowledgment and acceptance of the revised Privacy Policy.

User Age Restriction Policy

To use our App, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is greater. We do not knowingly collect or process information from individuals under the age of 18.

By using our App, you affirm that you meet this age requirement. If we discover that we have inadvertently collected information from individuals under the age of 18, we will take immediate steps to delete such information.

Children’s Privacy

ChillDays is committed to safeguarding the privacy of all users, including minors. We comply with applicable data protection laws and regulations to ensure personal information is handled responsibly and securely.

ChillDays does not knowingly collect or process personal information from individuals who do not have the legal capacity to provide consent under applicable laws.

If we become aware that personal information has been collected from an individual without the required parental or guardian consent, we will promptly delete the data.

If you are a parent or legal guardian and believe that your child has provided personal information to ChillDays without your consent, please contact us at privacy@chilldays.com. We will address the matter promptly and take appropriate action to remove the data in compliance with legal requirements.

Information Collected and How We Collect It

At ChillDays, we are committed to respecting your privacy and collecting only the information that is essential to providing you with an exceptional experience. We believe in transparency and aim to collect data responsibly, ensuring that your trust in us is well-placed. We limit data collection to what is truly necessary for delivering our personalized recommendations, booking services, and enhancing your experience on our platform.

What You Share with Us

When you use ChillDays, you voluntarily share information to access and enjoy our services. This includes, but is not limited to:

• Your Details: Name, email address, phone number, and other basic details provided during account registration. This helps us personalize your experience and ensure smooth communication.
• Your Preferences: Food, Dining styles, budget preferences, location preferences, and other information you choose to share during onboarding or while setting up your profile. These details allow us to match you with venues and experiences that suit your tastes.
• Your Bookings: Reservation details such as dates, times, guest counts, and any special requests you make.
• Your Feedback: Reviews, ratings, or comments about venues or your experience with ChillDays that help us continuously improve.

What We Gather Automatically

To make ChillDays work seamlessly for you, some information is collected automatically as you interact with our platform. For example:

• Device Details: Information about the device you use, including your operating system and browser type, so we can optimize your app experience.
• Usage Patterns: Insights about how you navigate ChillDays, the features you use, and the time you spend on different sections of the platform. This helps us make ChillDays more intuitive and user-friendly.
• Location Data: With your permission, we may collect your location to recommend venues and experiences nearby. We only collect this data when necessary and in line with your app settings.

What we receive from Third Parties

ChillDays may integrate with leading third-party platforms to enhance your experience. Also, we work with trusted third-party service providers to facilitate our services. For example:

• Reservation Platforms: Information shared by trusted platforms like Mozrest, SevenRooms, or Eat App to confirm and manage your bookings.
• Analytics Tools: Data from tools like Google Analytics and Facebook Pixel, which help us understand trends and improve the platform for all users.

Sometimes, other users may provide information about you, such as when a friend includes your name in a group booking or reservation.

Each third-party partner processes your information according to their privacy policies. We ensure that all third parties are contractually obligated to implement robust security measures and comply with relevant data protection laws. For more details, you can refer to the privacy policies of these third-party providers.

How We Collect Information

You Provide It Directly: When you register, book, or leave a review, you actively share this information with us. If you contact our support team via privacy@chilldays.com or our help portal, any details you share during the interaction will also be collected.

Automatically collected: We use cookies, pixels, and similar technologies to enhance your experience. These tools help us understand user behavior, remember preferences, and provide tailored recommendations.

Types of Cookies Used:

• Essential Cookies: Necessary for the app to function.
• Performance Cookies: Collect data on how you use the app to improve functionality.
• Marketing Cookies: Track interactions for personalized marketing.

You can manage your cookie preferences through your browser settings or opt out of non-essential cookies via our app settings. Cookies, pixels, and other tracking technologies work in the background to collect usage data and make your interactions smoother. For example, we use cookies to remember your preferences so you don’t have to re-enter them every time you log in.

If you enable location services, ChillDays will securely access your location data to recommend venues near you.

We Work with Trusted Partners: ChillDays integrates with reliable partners like Mozrest, which connects to over 50 booking platforms, to streamline your reservations. Analytics and marketing tools, such as Google Tag Manager and TikTok Pixels, provide us with insights to make the platform better for everyone.

Our Commitment to You: We strive to collect only the data that is necessary to deliver and enhance ChillDays’ services. We do not engage in unnecessary or invasive data collection. Whenever possible, we use aggregated or anonymized data to minimize the use of personal information.

By using ChillDays, you entrust us with your information, and we promise to handle it with care. If you have any questions about what we collect or how we use it, please don’t hesitate to contact us at privacy@chilldays.com. We’re here to ensure your experience with ChillDays is both safe and enjoyable.

Collection Methods

Information Provided by You: When you register for an account, book a service, or engage with our platform, we collect personal information such as your name, email address, phone number, payment details, preferences, and demographic data. This information is collected through the onboarding process, booking forms, and feedback submissions.

Automated Information Collection: ChillDays employs automated technologies to gather information about your interactions with the platform, including usage behavior, device details, location data (if permitted), browser type, and operating system. This data is collected using tools such as Google Analytics, Facebook Pixel, TikTok Pixels, and AppsFlyer to analyze user behavior, improve app functionality, and deliver tailored recommendations.

Information from Third-Party Service Providers: ChillDays integrates with third-party platforms such as Mozrest for table management, SevenRooms for bookings, and analytics tools like Google Tag Manager. These integrations may collect additional information necessary to process your requests, such as booking confirmations, payment statuses, or user reviews. By using ChillDays, you acknowledge that third-party service providers may collect and process your information by their terms and policies.

Use of Collected Information

The information collected by ChillDays is used to deliver, improve, and personalize the Services we provide. This includes:

• Facilitating personalized recommendations for venues and services based on your preferences.
• Processing bookings and managing reservations with third-party service providers.
• Analyzing user behavior to enhance platform functionality and refine recommendations.
• Sending updates, reminders, and notifications related to bookings, account activity, and promotional offers.
• Enabling data sharing with third-party partners involved in service delivery, such as booking and analytics providers.

Processing of Information

All personal information collected by ChillDays is processed on applicable legal bases, including your consent, contractual obligations, compliance with legal requirements, and legitimate business interests. ChillDays ensures that the processing of user data is transparent and necessary for the purposes described herein.

Information Sharing and Disclosure

ChillDays shares user information with third-party service providers only to the extent necessary to facilitate bookings, process payments, or provide analytics.

We integrate with Mozrest, a platform that connects with over 50 table management systems and booking channels, including SevenRooms, Eat App, and SerVme, to streamline reservations and ensure seamless booking experiences.

ChillDays utilizes analytics and marketing tools, such as Facebook Pixel, Snapchat Pixel, TikTok Pixels, AppsFlyer, Google Analytics, and Google Tag Manager, to analyze user behavior, improve platform functionality, and deliver personalized recommendations.

ChillDays currently does not process payments directly or integrate with payment gateways like Stripe or PayPal. If ChillDays integrates with payment services in the future, users will be notified, and this Privacy Policy will be updated accordingly.

We may share user information with law enforcement, regulatory authorities, or other third parties if required by law, or to protect the rights, property, or safety of ChillDays, our users, or others.

ChillDays may share user information with service providers who assist in the delivery of our Services, such as hosting platforms, IT support, and customer service tools. These providers are contractually obligated to protect user data and comply with applicable privacy laws.

We may share aggregated or anonymized data with third parties for analytics, research, or marketing purposes. Such data cannot be used to identify individual users.

We do not sell, trade, or lease user information to unaffiliated third parties. Any sharing of information is conducted under strict contractual obligations to safeguard user data and ensure compliance with privacy regulations. Users are encouraged to review the privacy policies of these third-party providers to understand their data processing practices.

Third-Party Privacy

ChillDays works with trusted third-party service providers to enhance your experience on our platform. These partners may collect, process, or analyze certain user data to provide their services. While we strive to work with providers who uphold strong privacy standards, we encourage users to review their respective privacy policies to understand how their data is handled.

Below are links to the privacy policies of our key third-party service providers:

• Meta (Facebook, Instagram): Meta Privacy Policy
• TikTok: TikTok Privacy Policy
• Snapchat: Snapchat Privacy Policy
• Google Analytics: Google Privacy Policy
• Mozrest: Mozrest Privacy Policy
• EatApp: EatApp Privacy Policy

By interacting with ChillDays, you acknowledge and agree to the data practices outlined in these third-party policies. If you have concerns about how your data is processed by these providers, we recommend reviewing their policies or contacting them directly.

Data Retention

ChillDays retains user data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

• Active Accounts: Data is retained as long as your account is active.
• Inactive Accounts: Personal data will be deleted after one (1) year of inactivity unless required for legal compliance.
• Data Minimization: Wherever possible, we aggregate or anonymize data to minimize the use of personal information.

Data Protection and Security

ChillDays employs industry-standard encryption protocols, including technologies such as Firebase by Google, CosmosDB, and Qdrant, to safeguard user data against unauthorized access, alteration, or disclosure. While we strive to protect user information, no system is entirely secure. Users are encouraged to safeguard their account credentials and immediately report any suspected breaches.

Compliance with Data Protection Laws

ChillDays adheres to applicable data protection laws, including those in the Middle East and other regions where our platform operates. While ChillDays is not subject to GDPR, we ensure that our practices align with international standards to protect user privacy.

User Rights and Choices

We are committed to ensuring that your rights concerning data privacy are clearly articulated and easily accessible. As a user, you have the following rights:

• Right to Access: You can request access to the personal information we hold about you. We will provide you with a copy of your data and inform you of how it is used.
• Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: You can request that we delete your personal information when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
• Right to Withdraw Consent: If we rely on your consent for processing your personal information, you can withdraw your consent at any time.

Users may opt out of data tracking, withdraw consent for specific data uses, or request account termination by contacting privacy@chilldays.com. ChillDays will respond to such requests within the timeframes prescribed by applicable laws.

International Data Transfer

As a global platform, ChillDays may transfer user data to servers or third-party providers located in different jurisdictions. By using ChillDays, you consent to the transfer, storage, and processing of your data in countries outside your own, subject to appropriate safeguards.

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, ChillDays will:

• Notify affected users promptly via email or in-app notifications.
• Inform relevant regulatory authorities within 72 hours if required by law.
• Guide steps you can take to protect yourself.

Marketing Communications

We will only send you promotional communications if you have opted in. You can manage your preferences by using the “Unsubscribe” link in promotional emails or adjusting notification settings in the app.

If you choose to opt out of promotional communications, you will still receive essential non-promotional messages, which are necessary to ensure the proper functioning of our services. These include:

• Booking Confirmations
• Booking Reminders
• Booking Updates
• Booking Cancellations

These communications are designed to keep you informed about your bookings and account activities while minimizing any inconvenience.

Acknowledgment, Acceptance, and Consent of the Policy

By accessing or using ChillDays, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Your continued use of our platform signifies your consent to the collection, use, and sharing of information as described herein. If you have any concerns or questions, please contact us at privacy@chilldays.com.

ChillDays is committed to protecting your privacy and ensuring transparency in how we handle your information. Thank you for trusting ChillDays!

CONTACT US

For questions or concerns about this Privacy Policy or to exercise your data protection rights, reach out to us at privacy@chilldays.com. – your trust and privacy are our top priority!